Data Privacy Policy
This Privacy Policy explains how Spinpolo Casino collects, uses and protects personal information when you register, play or otherwise interact with our online casino services. We take your privacy seriously and set out below the types of data we collect, why we process it and the choices available to you. This notice is written in plain English to help you understand how we handle your information.
Types of data we collect
We collect several categories of information to operate accounts and provide services. These include personal data, technical data and transactional data. We may also collect information about your use of the site and communications you send to us.
Personal data
Personal data covers information that identifies you directly or indirectly, such as your name, date of birth, email address, telephone number and billing address. We also collect identity documents when required for verification and anti-fraud checks. Personal data is needed to create and manage your account and to meet legal obligations.
Technical data
Technical data includes device identifiers, IP address, browser type, operating system, page views and interaction logs. We use this data to maintain platform security, diagnose issues, improve performance and provide a smooth mobile and desktop experience.
Transactional data
Transactional data covers deposit and withdrawal records, payment method details, wagering history and account balances. We retain payment receipts and records of financial transactions to process requests, resolve disputes and meet record-keeping requirements.
Use of information
We use collected data to operate your account, process transactions, verify identity, prevent fraud, provide customer support and communicate about your activity. We may also use aggregated or anonymised data for analytics, product improvement and security monitoring.
Data protection practices
We protect your information using technical and organisational measures such as encryption in transit, access controls and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform their tasks. We regularly review our security arrangements to maintain appropriate protection.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, measure site performance and show relevant content. You can control cookie settings via your browser, but disabling certain cookies may affect site functionality. Our cookie banner or settings page provides options and further details.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information we hold about you, subject to legal or contractual retention requirements. You may also object to or restrict certain processing in line with applicable data protection law.
Access, correction and deletion of data
To exercise your rights, contact our privacy team via the account support area or by email at [email protected]. We will respond to requests in accordance with applicable law and may ask for proof of identity before making changes.
Information sharing and third parties
We may share data with payment processors, identity verification providers, customer support partners and other trusted third parties where necessary to deliver services, comply with legal obligations or detect fraud. We require partners to protect data and use it only for specified purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified via your account. Please check the policy regularly to stay informed about how we handle your information.