Need help? Our support team is ready to assist with questions, account-related issues, verification, payments, technical concerns or general feedback. Contact us by email, phone or the in-site help centre for fast, clear answers and step-by-step guidance. We handle bonus queries, withdrawal requests and security checks, and will guide you through any verification process. Use the channels below to reach the right department and get back to play.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within 2 hours; in-site tickets available) |
| General enquiries | [email protected] (general account and payments; reply within 24 hours; KYC queries handled here) |
| Affiliate enquiries | [email protected] (partner team; Mon-Fri responses) |
| Phone | +44 20 7946 0521 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00; emergency email support available 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details plus any relevant account information to avoid delays. We aim to respond promptly once we have the required information.
Contact Form
Response Time
Spinpolo aims to answer most support inquiries within one business day. Questions about your account or active promotions may be resolved sooner. More complex issues, including payment or verification requests, can take longer depending on the nature of the case and any information needed from you. If you have an open request, check your account for updates.
Feedback
Have a suggestion or an idea for improving the website? We’d be glad to hear from you. Share your feedback about the games, promotions, payments or anything else you think could work better. Every message is reviewed carefully, and your comments help us improve the service and make the website easier and more enjoyable to use.